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Dear Norman, We love the pictures we had from you last week - we keep finding new and interestin...

Dave and Julia
Norman Parker shipping and returns policy

We ship to the UK using Royal Mail Recorded (Signed-for) First Class (up to 1kg) or standard parcel Delivery to a maximum weight of 20kg. European and International orders are shipped using Royal Mail Airmail service to a maximum weight of 2Kg. Royal Mail aim to deliver First Class packages on the next working day and standard parcels within three to five working days.
Airmail to Western Europe is 3 days following the day of posting, Eastern Europe is 4 days following day of posting.

We normally despatch all orders within 10 working days, but please allow up to 14 working days for delivery in case of postal delay which is beyond our control. If your order is urgent , please contact us by phone, and we will do our very best to help.

For UK customers we offer FREE SHIPPING on all orders 

Recorded delivery First Class rates are based on Royal Mail Recorded Delivery Rates.
Airmail Shipping costs are based on the Royal Mail Airmail service rates available here.

Exchanges and Refunds

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. We will make a full refund for any item returned unused and undamaged. The cost of Postage will not be refunded, We will not take responsibility for returned items lost or damaged in the post, we therefore recommend that all goods are insured in trasit. To understand obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.  Your statutory rights are not affected.

Returns Process

We accept Returns of all our products in line with the Consumer Protection (distance selling) Regulations 2000. Please see our Terms and Conditions for more information.

All returns must be shipped back to Norman Parker at your expense and must be labelled with an RMA number. An RMA number is automatically generated by our system if you choose to return a product. You may Track a Return Online by entering your RMA number. We will not accept returns without an RMA number. If you have any problems generating an RMA number on our system, or any queries with returns in general then please call us on +44 (0)1271 817359

To generate an RMA number, please login to your account and then view your previous orders under "My account". View the specific order you wish to return and then select the "return" option. Fill in the information requested to generate an RMA number.

Address for Returns:
normanparker.com - 51A Homer Road - Braunton - North Devon - EX33 1DS

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